The Three Types of Benefits to Organizations of Maintaining and Developing

question 31

Multiple Choice

The three types of benefits to organizations of maintaining and developing a loyal customer base are:

• A) Economic benefits; customer behavior benefits; human resource management benefits
• B) Economic benefits; confidence benefits; social benefits
• C) Customer behavior benefits; human resource management benefits; social benefits
• D) Special treatment benefits; economic benefits; customer behavior benefits
• E) Confidence benefits; social benefits; customer behavior benefits

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Definitions:

Rejecting Null Hypothesis

The decision in hypothesis testing that the evidence is strong enough to conclude a significant effect exists.

Retaining Null Hypothesis

The decision in hypothesis testing that there is not enough evidence to reject the null hypothesis, implying the observed data does not significantly differ from what was expected.

Alpha (α)

Alpha (α) represents the level of significance in hypothesis testing, defining the threshold for rejecting the null hypothesis.

Critical Value

A critical value is a point on the distribution that represents a threshold above which significant results are considered to occur.