Examlex
With relationship marketing,customers receive the specific inherent benefits of receiving service value and nothing more.
Intrinsic Motivation
The drive to engage in activities for their own sake, for the pleasure and satisfaction derived from the activity itself rather than for some external reward.
Type A Personality
A personality trait characterized by high levels of competitiveness, urgency, aggressiveness, and impatience.
Social Impressions
The process by which individuals form an opinion or judgment about others within a social context.
Actor-Observer Effect
A psychological bias where individuals attribute their own actions to situational factors while attributing others’ actions to their personalities.
Q1: Service researchers have suggested that consumers judge
Q1: Which of the following statements is true
Q4: An effective service guarantee would never be
Q22: Customers typically notice service when it falls
Q43: As you seek a job in sales,it
Q48: Phone encounters are a type of _
Q49: The sources of customer expectations are all
Q49: Caribbean Airlines has installed automated ticket machines
Q54: The loading of passengers' baggage onto an
Q62: A state auditor who is expected to