Customers Typically Notice Service When It Falls Outside the Zone

question 22

True/False

Customers typically notice service when it falls outside the zone of tolerance.

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Definitions:

Small Businesses

Businesses with limited revenue and number of employees, typically seen as privately owned corporations, partnerships, or sole proprietorships.

Intrapreneurship

Intrapreneurship is entrepreneurial behaviour displayed by people or subunits within large organisations.

Entrepreneurial Behaviour

refers to the attitudes, actions, and strategies that entrepreneurs apply to initiate and manage a venture, including risk-taking and innovation.

Large Organisations

Entities that operate on a vast scale, often comprising multiple departments, teams, and processes to deliver products or services across various locations or markets.