Which of the Following Statements About Relationship Surveys Is True

question 2

Multiple Choice

Which of the following statements about relationship surveys is true?

• A) Relationship surveys are not statistically valid even though they are very useful to service providers
• B) Relationship surveys should be conducted weekly
• C) SERVQUAL is a type of relationship survey
• D) With relationship surveys,the same respondents should be used each time the survey is administered
• E) To be reliable and valid,the relationship survey should be administered to all of the service provider's customers

---

Definitions:

Income Statement

A financial statement that reports a company's financial performance over a specific period, showing revenue, expenses, and net income.

Factory Overhead

Factory overhead refers to the indirect manufacturing costs not directly tied to the production of a specific product, such as utilities, depreciation, and maintenance of equipment.

Balance Sheet

A financial statement that presents a company's assets, liabilities, and shareholders' equity at a specific point in time.

Inventory

The cumulative quantity of products and materials in a company's possession intended for either production or sale.