The Fluctuation in a Customer's Zone of Tolerance Is More

question 6

Multiple Choice

The fluctuation in a customer's zone of tolerance is more a function of changes in the _____________,which moves readily up and down because of situational circumstances than of the _______________,which tends to move upward incrementally because of accumulated experiences.

• A) Adequate service level; desired service level
• B) Adequate service level; tolerable service level
• C) Desired service level; adequate service level
• D) Desired service level; tolerable service level
• E) Ideal service level; desirable service level