Examlex

Solved

The Fluctuation in a Customer's Zone of Tolerance Is More

question 6

Multiple Choice

The fluctuation in a customer's zone of tolerance is more a function of changes in the _____________,which moves readily up and down because of situational circumstances than of the _______________,which tends to move upward incrementally because of accumulated experiences.


Definitions:

Incentive Pay

Additional compensation awarded to employees as a means of encouraging increased productivity or performance.

Subjective Performance

An evaluation of an employee's work based on personal judgments or opinions, rather than measurable outcomes or metrics.

Spot Award

A one-time recognition given to an employee for exceptional performance or a significant achievement.

Gainsharing Award

A type of incentive program where employees receive financial bonuses based on improvements in the company's performance, which they contributed to.

Related Questions