The Canfields Want to Landscape Their Five-Acre Yard

question 20

Multiple Choice

The Canfields want to landscape their five-acre yard.The couple plans an herb garden in back that will lead to an English cottage garden.In the west side yard,they are planning on a Japanese garden and a rose garden will be located in the east side yard.They have hired a landscaper to draw the design and to do the actual planning.The Canfields want input on the landscaping.They have asked the landscaper to set up several points where they can give their inputs,correct anything they do not like and make changes before the plan is finalized.Most landscapers would be bothered with this seeming interference,but the landscaper the Canfields chose has used this method for years as a way to measure his company's customer service performance.The landscaper is using a method of gathering customer information most similar to which of the following methods?

• A) Trailer calls
• B) Market-oriented ethnography
• C) Process checkpoint evaluations
• D) Requirements research
• E) Critical incidents studies

---

Definitions:

Perceptual Component

The aspect of perception involving the interpretation and organization of sensory information to understand the environment.

Cognitive Component

The aspect of attitude that involves a person's beliefs, thoughts, and knowledge about the subject.

Behavioural Component

The aspect of attitude that refers to the way one behaves towards an object or situation.

Rapid-response Pathway

A mechanism within the body or in organizational processes designed to react quickly to stimuli or situations, providing swift action or decisions.