One Benefit of _____ Is That It Identifies Failure Points

question 64

Multiple Choice

One benefit of _____ is that it identifies failure points and common problems in the service and can help establish an early-warning system for future defectors.

• A) Failure ethnography
• B) A survey of buyers' intentions
• C) Focus groups
• D) Lost customer research
• E) Future expectations research

---

Definitions:

Congress

Congress is the legislative body of the United States federal government, consisting of two houses: the Senate and the House of Representatives, responsible for making the nation's laws.

Constitutional Power

The authority granted to a governmental body or official by a constitution, defining the scope and limits of government action and governance.

Declaring War

The formal announcement by a sovereign or governmental authority that a state of war exists between it and another entity.

Congress

The legislative body of the United States government, composed of the House of Representatives and the Senate, responsible for making federal laws.