Which of the Following Are Determinants of Service Quality in a Face-To-Face

question 54

Multiple Choice

Which of the following are determinants of service quality in a face-to-face service encounter?

• A) Verbal behavior of employees
• B) Decor of physical environment
• C) Verbal behavior of customers
• D) Appearance of employees
• E) All of the above

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The practicality or possibility of a proposed plan or project being successfully implemented.

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