Which of the Following Statements Describes a Benefit of Critical

question 51

Multiple Choice

Which of the following statements describes a benefit of critical incident studies?

• A) The method provides abstract data
• B) The method provides data that is readily quantifiable
• C) The research method is especially useful when the service is new
• D) The research method is especially useful for services in the maturity stage of their product life cycle
• E) All of the above statements describe a benefit of critical incident studies

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Definitions:

Reliability

The degree to which a test or measurement method produces stable, consistent, and repeatable results over time.

Validity

The extent to which a test, tool, or study accurately measures what it intends to measure.

WAIS

Stands for Wechsler Adult Intelligence Scale, which is a test designed to measure cognitive ability in adults and older adolescents.

Reliability

The degree to which an assessment tool produces stable and consistent results over time or across different observers.