Which of the Following Is NOT a Research Objective for Improving

question 33

Multiple Choice

Which of the following is NOT a research objective for improving upward communication in a service organization?

• A) Gain first-hand knowledge about customers
• B) Improve internal service quality
• C) Gain first-hand knowledge of employees
• D) Obtain ideas for service improvement
• E) Gain first-hand knowledge about competitors

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Definitions:

Moral Management

An approach where managers make decisions and lead in ways that are ethical and focused on the well-being of all stakeholders.

Amorally

A way of behaving or making decisions without considering the morality or ethical implications.

Human Resource Foundation

The basic principles and practices upon which the management of people in an organization is built, including recruitment, selection, training, and development.

Ethical Conduct

Refers to the practice of acting in ways consistent with what society and individuals typically think are good values.