The University of Central Florida's Incentive/Efficiency Program Encourages Employees to Submit

question 29

Multiple Choice

The University of Central Florida's Incentive/Efficiency Program encourages employees to submit tangible ideas or suggestions that will result in savings or generate additional revenue for the University of Central Florida.The person who suggests an adopted proposal receives a cash reward equal to 10 percent of the first year's net savings or generated revenues.The University of Central Florida's Incentive/Efficiency Program is designed to achieve which of the following research objectives?

• A) Gain first-hand knowledge about customers
• B) Improve internal service quality
• C) Gain first-hand knowledge of employees
• D) Obtain ideas for service improvement
• E) Gain first-hand knowledge about competitors

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Definitions:

Annually Balanced Budget

A budgeting approach where the government's projected revenues and expenditures are equal within a one-year period.

Countercyclical

Economic policies or measures intended to mitigate the effects of recessions by stimulating economic activity during downturns.

Destabilize

To cause a system, government, or structure to become unstable, potentially leading to disorder, chaos, or downfall.

Unemployment Rate

A measure of those in the labor force who are without employment and are searching for a job.