Southwest Airlines Has Consistently Had One of the Best On-Time

question 19

Multiple Choice

Southwest Airlines has consistently had one of the best on-time performance records in the airline industry.A critical factor in Southwest's success has been its use of second tier airports such as Midway in Chicago,Hobby in Houston,City in Detroit,and Ontario in Los Angeles.These lower traffic airports allow Southwest to have a faster turnaround for its airplanes so they spend a greater percentage of their time in the air.Seventy percent of Southwest's flights have a turnaround time of 15 minutes.Southwest Airline's on-time performance reflects the _____ dimension of service quality.

• A) Reliability
• B) Responsiveness
• C) Assurance
• D) Empathy
• E) Tangibles

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Definitions:

Book Values

The net value of an asset according to its balance sheet account balance, calculated as the original cost minus accumulated depreciation, depletion, or amortization.

GAAP

The set of rules and standards designed to ensure consistency, transparency, and integrity in financial reporting and accounting practices.

Sale of a Component

The disposal of a segment, subsidiary, or unit of a business, often recorded separately in the financial statements.

Communications Company

A business that provides services related to the transmission of information through various media, including telephone, internet, and broadcasting.