Which of the Following Statements About Customer Satisfaction and Service

question 39

Multiple Choice

Which of the following statements about customer satisfaction and service quality is true?

• A) Customer satisfaction is a focused evaluation that reflects the customer's perception of specific dimensions of service like reliability and responsiveness
• B) Service quality is more inclusive than customer service
• C) It is correct to use the terms customer service and service quality interchangeably
• D) Customer satisfaction is influenced by perceptions of service quality
• E) None of the above statements about customer satisfaction and service quality is true

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Definitions:

Medical Dictionaries

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Nervous System

The network of nerve cells and fibers that transmits nerve impulses between parts of the body, coordinating actions and sensory information.

Cardiovascular

Related to the heart and blood vessels, encompassing the overall health and function of the circulatory system.