Which of the Following Statements About the American Customer Satisfaction

question 16

Multiple Choice

Which of the following statements about the American Customer Satisfaction Index (ACSI) is true?

• A) The ACSI demonstrates to service providers that there is much room for improvement in customer satisfaction
• B) The ACSI was developed by the federal government as a way to include customer satisfaction measurements in census data
• C) In spite of the name,the ACSI also measures customer satisfaction levels for countries with which the U.S.has a greater than average level of trade
• D) The only country that is currently studying customer satisfaction and creating an index is the United States
• E) The ACSI tracks customer perceptions of the level of satisfaction provided by sole proprietorships as well as by large corporations

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Definitions:

Bearer Instrument

A negotiable financial instrument that is not registered in anyone's name and can be transferred from one person to another by possession.

Two-party Instrument

A financial document or contract that involves two parties directly, typically involving a payer and a payee.

Three-party Instrument

A financial document involving three parties, typically referring to negotiable instruments where there is a drawer, drawee, and payee.

Relative Permanence

Pertains to the duration or stability of something compared with others, often indicating that it is more lasting or fixed but not permanent.