The _____ Dimension of Service Quality Is the Caring,individualized Attention

question 3

Multiple Choice

The _____ dimension of service quality is the caring,individualized attention given to customers.

• A) Reliability
• B) Responsiveness
• C) Assurance
• D) Empathy
• E) Tangibles

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Definitions:

Issuing Entity

The company or governmental entity that offers securities for sale to investors.

Historical Average

A statistical measure that represents the average outcome of a set of data over a previous period.

Rate of Return

The increase or decrease in the value of an investment during a specific timeframe, represented as a proportion of the investment's initial outlay.

Commodity

A basic good used in commerce that is interchangeable with other commodities of the same type; common examples include grains, gold, beef, oil, and natural gas.