Every Service Encounter Is an Opportunity to Build Satisfaction and Quality

question 55

True/False

Every service encounter is an opportunity to build satisfaction and quality.

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Definitions:

Socially Preferable

The characterization of products, practices, or behaviors that are considered favorable or advantageous by society based on ethical, cultural, or social norms.

Behavior

The actions, reactions, or functioning of an individual, group, or system in response to external or internal stimuli.

U.S. Government

The federal government of the United States, consisting of three branches: executive, legislative, and judicial, established to govern the country.

Customers

Individuals or businesses that purchase goods or services from a company.