If Customers Believe They Have Multiple Service Providers to Choose

question 23

Multiple Choice

If customers believe they have multiple service providers to choose from for a particular service,or if they can provide the service for themselves,their levels of adequate service are _________ those of customers who believe it is not possible to get better service elsewhere.

• A) Lower than
• B) Higher than
• C) More volatile than
• D) More stable than
• E) The same as

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Definitions:

Absolute Truth

A fact or principle that is believed to be universally valid, independent of context or situation.

Intellectual Development

The growth and change in intellectual capabilities, such as learning, thinking, reasoning, and problem-solving.

Authority Figures

Individuals who hold power or control in social structures, typically held in high regard and expected to be obeyed and respected.

Crossover Effect

Shifts in behaviors such as drug use that is related to age and race, such that the relative frequency of a behavior reverses between or over time. For example, White female marijuana users use more often than Black female users until their mid-twenties when frequency of use for Black female users matches or exceeds that of White female users.