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If Customers Believe They Have Multiple Service Providers to Choose

question 19

Multiple Choice

If customers believe they have multiple service providers to choose from,or if they can provide the service for themselves,their levels of _____________ are higher than those of customers who believe it is not possible to get better service elsewhere.


Definitions:

Social Security

Social Security is a government program that provides financial assistance to people with an inadequate or no income, including the elderly, disabled, and survivors.

Medicare

A federal health insurance program primarily for individuals aged 65 and over, as well as for some younger people with disabilities.

Medicaid

A social health care program for families and individuals with low income and limited resources in the United States.

Marginal Tax Rate

The rate at which the last dollar of a person's income is taxed, demonstrating how much tax the individual will pay on an additional dollar of income.

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