To Close the Customer Gap,the Gaps Model of Service Quality

question 22

Multiple Choice

To close the customer gap,the gaps model of service quality suggests that the _______ gaps need to be closed.

• A) Services marketing
• B) Service dimensions
• C) 4 Ps
• D) Provider
• E) Value

---

Definitions:

Blood Culture

A laboratory test that checks for the presence of bacteria, fungi, or other microorganisms in the blood.

Aerobic Culture

A test method in microbiology that grows bacteria or organisms in the presence of oxygen to identify infections.

Cryoglobulin Levels

The concentration of cryoglobulins in the blood, proteins that precipitate or clump together at low temperatures, associated with certain infectious, autoimmune, or chronic inflammatory conditions.

Ionized Calcium

The fraction of calcium in the blood that is not attached to proteins, important for many body functions including muscle contraction and blood clotting.