The Oaks at Ojai Is an Award-Winning Destination Spa in California.Two

question 36

Multiple Choice

The Oaks at Ojai is an award-winning destination spa in California.Two thirds of The Oaks' guests are repeat visitors who return to the spa for a fun and relaxing service experience unsurpassed by other spas.The owner and staff of The Oaks are committed to delivering the best service possible.Each employee is carefully selected and trained,every event happens with precision,guest questionnaires are thoroughly reviewed,and improvements suggested by guests are implemented.By having service standards that reflect what customers expect,The Oaks at Ojai is closing provider _________ of the gaps model of service quality.

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4

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Definitions:

Depreciates

Refers to the reduction in the value of an asset over time, typically due to wear and tear, obsolescence, or usage.

Foreign Exchange Risk

The potential loss from fluctuations in exchange rates affecting the value of investments in foreign currencies.

Recognized Assets

Assets acknowledged on a company's balance sheet, including tangible and financial properties legally owned by a business.

Unrecognized Commitments

Obligations that are not recorded in the financial statements because they do not meet the conditions for recognition as liabilities.