Olivia and Ian Were Due to Be Wed Last March

question 38

Multiple Choice

Olivia and Ian were due to be wed last March when a tornado blew down the church where the wedding was to be held.Even though the wedding was postponed and they risked losing over one thousand dollars in deposits,they were not worried because they had purchased wedding insurance.The salesperson had guaranteed they would have a perfect wedding no matter what happened.When Ian called the insurance agent,he learned that the policy did not provide coverage if the wedding was postponed due to an act of nature such as a tornado.In this case,provider _____ of the gaps model of service quality was apparent as their "perfect wedding" did not happen as promised.

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4

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Definitions:

Discrete Probability Distribution

A statistical function that represents the probability of occurrence of each value of a discrete random variable.

Sample Space

The set of all possible outcomes or events in a statistical experiment.

Flipping Three Quarters

A probabilistic experiment involving tossing three quarters and analyzing the outcomes, typically related to studying probability distributions.

Probabilities

Measures the likelihood or chance of various outcomes in a set of circumstances or an experiment.