In Addition to Compensation,customers Expect _____

question 61

Multiple Choice

In addition to compensation,customers expect _____.In other words,they expect fairness in terms of policies,rules and timeliness of complaint process.

• A) Functional equity
• B) Procedural fairness
• C) Interactional fairness
• D) Service equity
• E) Outcome fairness

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Definitions:

Specificity Theory

A principle in sensory physiology proposing that different sensory qualities are signaled by different nerve fibers.

NutraSweet

A brand name for aspartame, an artificial sweetener used in various food and beverage products.

Neurons

Specialized cells in the nervous system that transmit information to other nerve cells, muscle, or gland cells.

Chemical Structure

The arrangement of atoms in a chemical substance and the chemical bonds that hold those atoms together, determining the substance's properties.