To Close the Customer Gap,the Gaps Model of Service Quality

question 22

Multiple Choice

To close the customer gap,the gaps model of service quality suggests that the _______ gaps need to be closed.

• A) Services marketing
• B) Service dimensions
• C) 4 Ps
• D) Provider
• E) Value

Differentiate between medical conditions and psychological disorders when diagnosing symptoms.

Comprehend the role of gender in the prevalence rates of somatic symptom disorders.

Understand the basic concepts and differences between psychodynamic and cognitive-behavioral views on somatic symptom disorders.

Recognize the role of primary and secondary gains in the development and maintenance of somatic symptoms.