Which of the Following Statements Has Been Suggested as a Plausible

question 31

Multiple Choice

Which of the following statements has been suggested as a plausible explanation for the customer perception that service quality is declining?

• A) Technology-based services,which are superior to human-based services,are not being implemented enough
• B) Services are leveling the playing field and consistently trying to offer the same level of service to every customer
• C) Companies are decreasing their reliance on self-service and increasing the use of human interaction in the performance of services
• D) Customer expectations are higher because of the excellent service they receive from some companies
• E) Even though it is Easy to provide consistent,high-quality service,many companies do not want to do it

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Definitions:

Oil Supplies

The total quantity of crude oil available from natural resources, production, or reserves at any given time.

Foreign Governments

The governing bodies of nations other than one's own, often interacting through diplomacy, trade agreements, and international law.

Competing Interests

Situations where different parties have conflicting goals or desires, often leading to a dispute or competition.

Economic Intervene

Actions taken by a government or organization to affect or influence economic outcomes.