Which of the Following Statements Describes How Consumers and Employees

question 22

Multiple Choice

Which of the following statements describes how consumers and employees are responding to technology-based services?

• A) Services can readily calm fears that privacy may be sacrificed if technology is used
• B) An infusion of technology can lead to an increase in human interaction
• C) The payback for investments in technology is a certainty
• D) Employees are often reluctant to integrate technology into their work lives
• E) All of the above statements describe how consumers and employees are responding to technology-based services

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Definitions:

Levels Of Involvement

The different degrees of interest and concern that consumers show towards a product or a buying decision, ranging from high to low.

Strength Of Commitment

The degree of dedication or loyalty an individual has towards a cause, activity, or relationship.

Attitude Object

Any entity, whether a person, product, social group, or concept, towards which an individual holds a specific attitude.

Social Judgment Theory

A theory that proposes individuals make judgments about ideas or items, based on what they already believe, their anchor points.