The First Time Barry Brought His Car to Auto Lube

question 23

Multiple Choice

The first time Barry brought his car to Auto Lube to have the oil changed he was very satisfied with the service.The service manager consulted him several times while his car was being serviced,asked him if there were any problems with the car,recommended when additional services should be performed and answered questions directly and politely.However,when Barry went back to Auto Lube after three months to have his oil changed again,he was not satisfied with the service.The manager spoke to him only when he arrived and when he paid his bill.In addition,the manager was impatient and unfriendly during the interaction.Barry's experience at Auto Lube illustrates the _____ of services.

• A) Intangibility
• B) Heterogeneity
• C) Simultaneous production and consumption
• D) Perishability
• E) Divisibility

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Definitions:

Social Security Taxes

Taxes collected from employees and employers to fund the Social Security program, which provides benefits for retired workers, disabled individuals, and survivors of deceased workers.

Levied

Imposed or collected, typically used in reference to taxes, duties, or fines by a governing authority.

Policymaking Process

The systematic approach involving identification, assessment, formulation, and implementation of policies aimed at addressing specific issues or achieving desired outcomes.

Federal Reserve System

The central banking system of the United States, responsible for monetary policy, regulating banks, maintaining financial stability, and providing financial services to depository institutions, the U.S. government, and foreign official institutions.