Which of the Following Statements Describes a Marketing Implication That

question 44

Multiple Choice

Which of the following statements describes a marketing implication that results from the simultaneous production and consumption of services?

• A) Services cannot be returned or resold
• B) Service quality depends on many uncontrollable factors
• C) Employees affect the service outcome
• D) Services cannot be readily displayed or communicated
• E) There is no sure knowledge that the service delivered matches what was planned and promoted

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Definitions:

Social Movement

A group that acts with some continuity and organization to promote or resist social change in society.

Demographic Processes

The dynamic changes in population size and structure, influenced by birth rates, death rates, immigration, and emigration.

Race-Ethnicity

Categories used to describe distinct groups within a population based on shared, cultural, ancestral, and physical characteristics.

Social Class

Social classifications within a community determined by economic and social standing.