Derived Service Expectations Occur When Customer Expectations Are Driven by Another

question 12

True/False

Derived service expectations occur when customer expectations are driven by another person or a group of people.

---

Definitions:

Sensory Stimuli

External or internal inputs that are perceived by the sensory organs, leading to various forms of responses or reactions from an organism.

Coffee Aroma

The scent produced by coffee, often described as rich, warm, and inviting; this aroma is credited with providing psychological comfort and increasing alertness.

Sensory Receptor Cells

Specialized cells that detect and respond to specific stimuli from the external or internal environment, converting them into electrical impulses.

Transduction

The process of converting one form of energy into another, especially in sensory systems where physical stimuli are converted into nerve signals.