Which of the Following Is a Likely Reason for a Customer

question 31

Multiple Choice

Which of the following is a likely reason for a customer complaint?

• A) The salesperson set the buyer's expectations too high.
• B) The terms of the sales contract were not met by the salesperson.
• C) The product required extensive technical expertise to operate.
• D) The product was used improperly by the customer.
• E) All of these

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Definitions:

Federal Unemployment Tax Rate

The percentage rate at which employers are taxed by the federal government to fund the unemployment benefits pool.

FICA Tax Rates

The percentage rates set by law that determine the amount of Social Security and Medicare taxes that must be withheld from employees' paychecks and matched by employers.

Employer's Taxes

Taxes that employers are required to pay on behalf of their employees, such as social security and Medicare taxes in the United States.

Gross Pay

The total amount of money earned by an employee before any deductions or taxes are taken out.