The First Thing a Salesperson Should Do in Dealing with a Customer's

question 45

Multiple Choice

The first thing a salesperson should do in dealing with a customer's complaint is:

• A) offer a satisfactory solution.
• B) emphasize that another member of the selling firm is at fault.
• C) determine whether the buying or the selling firm is at fault.
• D) represent the customer's position to the selling firm's personnel.
• E) encourage the customer to tell his or her whole story.

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Definitions:

Tax Rate Structure

Tax Rate Structure refers to the system of taxing income, property, goods, or transactions at different rates, based on the amount, value, or type.

Tax Base

The total amount of assets or income that can be taxed by a government, forming the foundation for calculating taxes to be levied.

Payroll Taxes

Taxes imposed on employers or employees, and are usually calculated as a percentage of the salaries that employers pay their staff.

Proportional Tax

A proportional tax is a taxation system where the tax rate is fixed and does not change with the taxable amount, meaning individuals pay the same proportion of their income regardless of the total amount earned.