Zero Zone Inc

question 7

Multiple Choice

Zero Zone Inc.manufactures and sells display refrigeration and freezer units to supermarkets.A supermarket manager called Nathan,one of Zero Zone's salespeople,to inform him that his Zero Zone rear-load refrigeration display unit needed to be defrosted about three times every day.It was more than the normal rate,and Nathan responded immediately.He cancelled his other appointments and drove to the supermarket.Nathan worked for two hours installing a new oversized coil to fix the problem.Which of the following factors needed for the development of mutual trust is illustrated in this example?

• A) Morality
• B) Honesty
• C) Marketability
• D) Customer orientation
• E) Likability

---

Definitions:

Speculative Motive

The intention to hold cash or assets in anticipation of making profits from expected changes in their prices or exchange rates in the future.

Inflation

The pace at which the overall cost of goods and services increases, causing the value of money to decrease.

Money Supply

The total volume of economic monetary assets, such as cash, coins, and the balances in checking and savings accounts, at a specific period.

Currency

The system of money in general use in a specific country, consisting of banknotes and coins, that is accepted as a medium of exchange.