When Responding to a Buyer's Objection,a Salesperson Should

question 14

Multiple Choice

When responding to a buyer's objection,a salesperson should:

• A) listen as though he or she has never heard that objection before.
• B) hand the buyer a testimonial or other visual aid refuting that point as soon as he or she recognizes the objection.
• C) interrupt the buyer's objection with an answer as soon as the objection is apparent.
• D) raise his or her hand and stop the buyer's objection as soon as it is recognized.
• E) do none of these.

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Definitions:

Technical Information

Detailed data and knowledge about specific processes, designs, systems, or products, often requiring specialized understanding or expertise.

Creative Individuals

Persons who have the ability to think outside the box and produce ideas or solutions that are novel and valuable.

Social Approval

The acceptance or endorsement by others in a social context, often influencing behavior and self-esteem.

Idea Champions

Individuals who enthusiastically promote or support a new concept, project, or innovation within an organization, often driving its development and implementation.