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To whom should a salesperson present a customer value proposition?
Affirming Statements
Positive declarations or expressions of support and encouragement aimed at validating someone's feelings or actions.
Counterproductive Words
Terms or phrases that can hinder progress, negatively affect morale, or undermine the intentions of communication.
Goal-Setting Principle
A strategy or guideline that involves establishing clear, achievable, and measurable objectives to enhance motivation and performance.
Maximum Flexibility
The ability to adapt to changes and varying demands with the greatest range of motion or options.
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