During a Sales Presentation,the Salesperson,Clara,listens to Her Customer Rather Than

question 72

Multiple Choice

During a sales presentation,the salesperson,Clara,listens to her customer rather than describing her product to the customer.She nods her head and uses verbal cues such as "I see," "Uh-huh," and "That's interesting" to encourage the conversation.In this scenario,Clara is:

• A) trying to figure out the appropriate time to close the deal.
• B) engaging in passive listening.
• C) engaging in active listening.
• D) encouraging active speaking.
• E) none of these.

---

Definitions:

Gametophyte

The sexual phase in the life cycle of plants and algae that produces gametes through mitosis.

Prothalli

The gametophyte stage of ferns and some other non-seed plants, which is free-living and bears the sex organs.

Gemmae

Tiny balls of tissue (borne in gemmae cups) used for asexual reproduction by liverworts.

Liverworts

Liverworts are a group of non-vascular plants in the division Marchantiophyta, known for their liver-shaped gametophytes and role in early colonization of terrestrial environments.