Which of the Following Statements About Active Listening Is FALSE

question 93

Multiple Choice

Which of the following statements about active listening is FALSE?

• A) Paraphrasing what a prospect says is fine;never repeat things word for word.
• B) The salesperson should listen to a customer's words from the customer's point of view.
• C) Additional questions can give the salesperson a better understanding of what a prospect is trying to communicate.
• D) Tolerating silence gives a customer time to think.
• E) Summarizing provides both the salesperson and a customer with an overview of what has been said.

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Definitions:

Legislation

Laws passed by a governing body, such as a parliament or congress, that regulate, authorize, forbid, or sanction certain actions.

Land Development

The process of improving land for residential, commercial, or industrial use.

Municipal

Relating to a city or town or its governing body.

Business Regulation

The imposition of rules by government, aimed at influencing the operation and behavior of businesses within a society.