When Reginald Calls His Favorite Customer Late in the Evening,the

question 29

Multiple Choice

When Reginald calls his favorite customer late in the evening,the customer invites him to a café near his office.Although the customer seems tired,he sits back with his hands and legs uncrossed during their meeting.In this scenario,Reginald can interpret his customer's nonverbal communication signal as:

• A) that of exhaustion.
• B) positive.
• C) that of boredom.
• D) indifferent.
• E) none of these.

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Definitions:

General Adaptation Syndrome

A three-stage response (alarm, resistance, exhaustion) that the body goes through when under stress, as proposed by Hans Selye.

Resistance Phase

The second stage of the general adaptation syndrome, characterized by the body's adaptation to a continuous stressor and an attempt to restore homeostasis.

Minor Frustrations

Small, often daily, annoyances or irritations that can accumulate and affect mood or well-being.

Realistic Optimists

Individuals who maintain a positive outlook on life while still being grounded in reality, acknowledging potential obstacles and planning accordingly.