Which of the Following Statements About Active Listening Is FALSE

question 93

Multiple Choice

Which of the following statements about active listening is FALSE?

• A) Paraphrasing what a prospect says is fine;never repeat things word for word.
• B) The salesperson should listen to a customer's words from the customer's point of view.
• C) Additional questions can give the salesperson a better understanding of what a prospect is trying to communicate.
• D) Tolerating silence gives a customer time to think.
• E) Summarizing provides both the salesperson and a customer with an overview of what has been said.

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Definitions:

Organizational Goals

Organizational Goals are the strategic objectives that a company aims to achieve, which guide its operations and decision-making processes.

Motivation

The internal or external forces that stimulate desire and energy in people to be continually interested and committed to a job, role, or subject, or to make an effort to attain a goal.

Hiring Practices

The methods and procedures that employers use to recruit, select, and onboard new employees.

Formal Planning Processes

A structured approach organizations use to define their objectives, strategies, and actions to achieve their goals.