During a Sales Presentation,why Does the Salesperson,Roger,repeat,word for Word,the Negative

question 20

Multiple Choice

During a sales presentation,why does the salesperson,Roger,repeat,word for word,the negative comment his customer made about the company's service contract?

• A) To engage in passive listening
• B) To provide feedback to the customer
• C) To avoid having any lulls in the conversation
• D) To verify that he decoded the customer's message correctly
• E) To summarize the customer's concerns

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Definitions:

Fibrous Protein

Proteins that are elongated and insoluble, providing structural support and tensile strength to tissues, such as collagen and keratin.

UV Rays

Short for ultraviolet rays, a type of electromagnetic radiation from the sun that can cause skin damage and cancer.

Melanocytes

Cells located in the skin that produce melanin, the pigment responsible for skin color and protection against UV radiation.

Melanin

A pigment produced by melanocytes in the skin, responsible for hair, skin, and eye color, and provides protection against UV radiation.