Which of the Following Is True of Inside Salespeople

question 57

Multiple Choice

Which of the following is true of inside salespeople?

• A) They spend considerable time in the customer's place of business.
• B) They communicate with the customer face-to-face.
• C) They are very involved in problem solving with customers.
• D) They typically communicate with customers by telephone or computer.
• E) None of these

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Definitions:

Resilience

The capacity to recover quickly from difficulties; emotional strength.

Transference

The projection of feelings, expectations, or desires from one individual onto another, particularly in psychoanalytic contexts.

Cognitive-behavioral Therapies

A group of psychotherapeutic treatments that help patients understand the thoughts and feelings that influence behaviors, commonly used to treat a range of disorders including phobias, addiction, depression, and anxiety.

Behavioral Conditioning

A learning process through which behaviors are altered or formed based on a stimulus-response association.