In Terms of Effective Phone Procedures, When Initiating a Phone

question 44

Multiple Choice

In terms of effective phone procedures, when initiating a phone conversation, you should

• A) dominate the conversation.
• B) make extensive small talk before stating the purpose of your call.
• C) state your purpose and use the listener's time efficiently by sticking to the point.
• D) get the point across even if it requires interrupting the speaker.
• E) speak only when the listener asks a question.

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Definitions:

Current Ratio

A financial metric indicating how capable a company is of meeting its short-term liabilities using its available assets.

Current Assets

Assets that are expected to be converted into cash, sold, or consumed within one year or within the business's normal operating cycle.

Fixed Assets

Fixed assets are long-term tangible assets used in a company's operations, such as buildings, machinery, and equipment, which are not expected to be converted into cash in the short term.