Regarding Good Phone Techniques, When Screening Calls for Others, It

question 6

Multiple Choice

Regarding good phone techniques, when screening calls for others, it is important to

• A) only identify yourself.
• B) only offer assistance.
• C) first identify the organization and yourself and then offer assistance.
• D) identify the organization and yourself and then ask if the caller can hold until the executive is ready.
• E) identify the organization and offer assistance.

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Definitions:

Highly Regulated

Refers to sectors or activities governed by a comprehensive set of rules, standards, and supervision to ensure compliance and safeguard interests.

Internal Labor Markets

Employment systems within a company or organization where workers are hired and promoted based on criteria established internally rather than competing in an external job market.

Labor Market Shelters

Describes economic sectors or employment practices that protect workers from the harshness of the market, often through regulation or unionization.

Senior Personnel

Individuals who hold high-ranking positions within an organization, typically involved in decision-making processes and strategic planning.