Which of the Following Would Be a Good Buffer Statement

question 10

Multiple Choice

Which of the following would be a good buffer statement for an indirect bad-news message?

• A) If you had read the instructions, you would have noticed that electric heaters should not be left unattended.
• B) You were absolutely correct to contact us, and I would love to help you!
• C) Thank you for notifying us of the problem you have experienced with your electric heater.
• D) I am positive we can find a way to help you.
• E) I am afraid that I must share some bad news.

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Definitions:

Object Permanence

The understanding that objects continue to exist even when they cannot be observed, a concept developed in infancy.

Egocentrism

A cognitive bias that leads to difficulty in understanding or acknowledging the viewpoint of others, often seen in the early stages of childhood development.

Young Apprentices

Individuals, often minors, who are learning a trade or craft from a skilled employer, gaining practical experience while often receiving some form of education.

Jean Piaget

A Swiss psychologist known for his pioneering work in the study of child development and his theory of cognitive development.