Your Goal in a Claim Message Is to Convince Your

question 26

True/False

Your goal in a claim message is to convince your reader that you deserve a remedy or compensation for the situation that has occurred.

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Definitions:

COUNTIF(range,criteria)

A function in spreadsheet software that counts the number of cells within a range that meet a specified condition.

Specified Criteria

Pre-determined standards or conditions that must be met or complied with.

Departmental Contribution

The amount of revenue contributed by a specific department after deducting its direct and indirect costs.