Binh Is Writing a Message to a Client to Tell

question 7

Multiple Choice

Binh is writing a message to a client to tell him that if he does not bring his account current, she will be forced to end their working relationship. She knows he will not respond well to this message. What should she do?

• A) begin her message by accusing him
• B) use the direct organizational plan
• C) use the indirect organizational plan
• D) end her message by pointing out how bad the situation is
• E) use blunt language to immediately identify the problem

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Definitions:

Stress

A condition of mental or emotional strain resulting from adverse or demanding circumstances.

Noise Pollution

Unwanted or harmful outdoor sound created by human activities, such as traffic, construction, and industrial operations, that can disrupt the quality of life.

Incompetent Leadership

The lack of ability, skill, or qualification in leading effectively, resulting in poor team performance and morale.

Multitasking

The ability to handle or manage more than one task simultaneously.