If You Have a Negative Message to Deliver, What Should

question 7

Multiple Choice

If you have a negative message to deliver, what should you do?

• A) Focus on what you can do.
• B) Deliver the message quickly and bluntly to minimize pain.
• C) Be sure to spend the majority of the message focusing on the negative to make sure the recipient fully understands.
• D) Avoid mentioning the negative news until the very last sentence of the message.
• E) Avoid positive language, as it delivers a mixed message.

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Definitions:

Planning Summary

A comprehensive overview or document outlining the objectives, strategies, and actions intended to achieve specific goals.

Signal

A sign or piece of information that indicates or communicates a specific message, condition, or occurrence.

Focusing

The mental process of directing one's attention or concentration to a specific object, task, or activity.

Core Feelings

Refers to the fundamental emotions or sensations that form the basis of one's experiences and reactions.