A Computer Help Desk Receives New Daily Customer Arrivals According

question 30

Essay

A computer help desk receives new daily customer arrivals according to the following probability distribution: The number of customers that the help desk has the capability to serve per day is based on the following probability distribution: If the number of arrivals exceeds the # served capability,the customers will receive top priority the next day.The random numbers drawn for a 5-day simulation are as follows: What will the average number of delays be for the 5-day simulation?

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Definitions:

Revenues

The income earned from normal business operations and includes discounts and deductions for returned merchandise.

Expenses

Expenses refer to the outflow of money to another person or company to pay for an item or service, or for costs necessary to operate a business.

Owner's Capital

The amount of equity in a company owned by its owner or shareholders, representing the net assets after liabilities have been deducted.

Electronic Repair Revenues

Income generated from services related to fixing and restoring electronic devices and equipment.