Customer Relationship Management Systems

question 40

Multiple Choice

Customer relationship management systems:

• A)alter the sales/customer relationship to give salespeople an advantage over the customer
• B)provide information and suggestions that are specific to a particular customer
• C)relate the customer data to the management strategy of the firm
• D)allow manipulation of customers through relationship building
• E)create automated relationship correspondence systems

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Definitions:

Job Design

The process of organizing work into the tasks required to perform a specific job. It involves the determination of individual job tasks and responsibilities.

Mutual Trust

A reciprocal belief in the reliability, integrity, and ability between individuals or organizations, often seen as foundational for effective partnerships or teamwork.

Human Resource

The department within an organization that is responsible for managing employee-related functions, such as hiring, training, and compliance.

Quality Of Work

Refers to the degree to which a task or output meets predetermined standards and satisfies the needs of clients or customers.