When Donna Driver Calls on Amy Amiable, Donna's Efficient, Determined

question 61

Multiple Choice

When Donna Driver calls on Amy Amiable, Donna's efficient, determined, decisive way of doing business may come across as:

• A) pushy and dominating
• B) opinionated and unstable
• C) cold and calculating
• D) undisciplined and inflexible
• E) irrational and psychotic

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Definitions:

Consumer Needs

The recognized necessities or desires that prompt individuals to purchase products or services.

Maslow's Hierarchy

A psychological wellness theory based on satisfying inherent human necessities in a sequential order, ultimately leading to self-actualization.

Drive-Thru

A service model allowing customers to purchase products or receive services without leaving their vehicles.

Involvement

The degree of interest and engagement an individual has in a particular activity, issue, or object.