A Customer Who Has an Expressive Social Style Views the Salesperson

question 46

Multiple Choice

A customer who has an expressive social style views the salesperson with a driver orientation as:

• A)serious.
• B)closed.
• C)intense.
• D)unemotional.
• E)all of the above

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Definitions:

Customer Complaints

Feedback from customers expressing dissatisfaction with a product or service, which can provide businesses with opportunities for improvement.

Negative Perceptions

The adverse or unfavorable views and opinions that people may hold about a product, service, or organization.

Customer Satisfaction

A measure of how products or services supplied by a company meet or exceed customer expectations, often considered a key factor in retaining customers.

Performance Expectation

The standards and goals set for employees or teams which outline what is expected from them in terms of their work performance.