Instead of Describing the Product, the Salesperson Was Nodding Her

question 9

Multiple Choice

Instead of describing the product, the salesperson was nodding her head and using expressions like, "Really?" "Uh-huh," and "That's interesting." The salesperson is:

• A)trying to find the appropriate time to close the sale.
• B)dealing with customer objections.
• C)engaging in active listening.
• D)watching for nonverbal communication to see if the customer really meant what he was saying.
• E)encouraging active speaking.

---

Definitions:

Main Term

The primary or most significant word or expression that describes the central concept in documentation, indexing, or searching of data.

Underlying Condition

A medical condition that preexists or contributes to the severity of another medical issue.

Hypertension

Hypertension is a condition characterized by consistently high blood pressure, which increases the risk of heart disease, stroke, and other health problems.

Neoplasm

An abnormal growth of tissue, which can be benign or malignant (cancerous).